Terms of Service
Last updated: 27 July 2026
1. Acceptance of Terms
By accessing or using RecruitSA's platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you and RecruitSA ("we", "us", "our").
2. Definitions
- "Platform" means the RecruitSA website and application accessible at recruitsa.co.za and app.recruitsa.co.za
- "User" means any individual who accesses or uses the Service, including recruiters, agency staff, and candidates
- "Candidate Data" means personal information of candidates stored on the Platform
- "Agency" means a recruitment agency that subscribes to the Service
3. User Accounts
To access certain features of the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain the confidentiality of your account credentials
- Be responsible for all activities under your account
- Notify us immediately of any unauthorized use of your account
- Ensure all users in your agency have individual accounts (no shared logins)
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any South African law
- Upload, store, or distribute content that is defamatory, offensive, or infringes on others' rights
- Process personal information without obtaining proper consent under POPIA
- Attempt to gain unauthorized access to other users' data or system resources
- Use the Service to send unsolicited communications (spam)
- Reverse engineer, decompile, or disassemble any part of the Service
- Resell or sublicense the Service without written authorization
5. Data and Privacy
Your use of the Service is governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. As a User processing Candidate Data, you acknowledge that:
- You are responsible for obtaining valid POPIA consent from candidates before storing or processing their data
- You must maintain accurate consent records within the Platform
- You must honour candidate requests for data access, correction, or deletion within 30 days
- You are the Responsible Party for Candidate Data under POPIA; RecruitSA acts as your Operator
- RecruitSA will process Candidate Data only on your documented instructions
6. Service Level Agreement (SLA)
6.1 Uptime Guarantee
We strive to maintain 99.5% uptime for the Platform, excluding scheduled maintenance.
6.2 Scheduled Maintenance
We will provide at least 48 hours' notice for scheduled maintenance that may affect availability. Maintenance will be scheduled during off-peak hours (22:00–06:00 SAST) where possible.
6.3 Support Response Times
| Plan | Response Time | Support Channel |
|---|
| Starter | 48 hours | Email |
| Professional | 24 hours | Email + Priority Queue |
| Enterprise | 4 hours | Email + Phone + Dedicated Manager |
6.4 Data Backup
Automated database backups are performed daily. Backups are retained for 30 days. We are not liable for data loss beyond our control (e.g., force majeure events).
6.5 Incident Notification
In the event of a security breach affecting your data, we will notify you within 72 hours of becoming aware of the breach, in accordance with POPIA Section 22 requirements.
6.6 Service Credits
If we fail to meet the 99.5% uptime guarantee in any calendar month, you may be eligible for a service credit:
- 99.0%–99.4% uptime: 10% credit of monthly subscription
- Below 99.0% uptime: 25% credit of monthly subscription
Claims must be submitted within 30 days of the affected month. Credits apply to future billing cycles only.
7. Fees and Payment
- Subscription fees are billed monthly in South African Rand (ZAR)
- Payment is due within 7 days of invoice date
- Prices are exclusive of VAT (15%)
- We may adjust pricing with 30 days' written notice
- No refunds for partial months
- Free trial period: 14 days, no credit card required
8. Intellectual Property
The Platform, including its design, code, features, and branding, is the intellectual property of RecruitSA. You retain all rights to the Candidate Data and content you upload. By uploading content, you grant us a limited license to process it solely for providing the Service.
9. Termination
- You may terminate your subscription at any time with 30 days' written notice
- We may terminate or suspend access immediately for breach of these Terms
- Upon termination, you may export your data for 30 days after which it will be permanently deleted
- Surviving provisions: Sections 5 (Data), 8 (IP), 10 (Disclaimer), 11 (Liability), and 12 (Governing Law)
10. Disclaimer
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not guarantee the accuracy or completeness of candidate matching results.
11. Limitation of Liability
- To the maximum extent permitted by law, our total liability for any claim shall not exceed the amount paid by you in the 3 months preceding the claim
- We are not liable for indirect, incidental, special, consequential, or punitive damages
- We are not liable for data loss caused by your failure to maintain backups or your breach of these Terms
- We are not liable for the actions of third-party job boards or integration partners
12. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of Johannesburg, South Africa, unless otherwise agreed in writing.
For questions about these Terms, contact us at: